Outsourcing has become a common means for coping with different business necessities for large multinational brands. At Met Technologies we believe in tailoring client-specific BPO services. We are one of the few BPO companies in Kolkata that can offer your business solutions that are unique and specific to your business’ needs only. There are several advantages of hiring an outsourcing firm, such as ourselves, based out of Kolkata, India, that will be difficult to find anywhere else.
Unique advantages of hiring a BPO company in Kolkata
When you have a multinational customer demographic, your business needs diversify. You need a customer support department that is versatile in resolving different problem sets. In this regard, there are several benefits of hiring a BPO company in Kolkata like ourselves, such as:
When you have customers in a different part of the world, then the need of the hour is a customer support team located close those customers. However, when you have a multinational demographic, it is difficult to afford multiple, dedicated customer support teams in multiple countries.
So, you need a neutral solution that can be trained to troubleshoot queries and problems for your customers, regardless of where the latter is located. India is known for its neutral communication traits, and our in-house BPO teams boast of some of the most neutral communication experts who can tailor solutions for all of your customers, regardless of geography.
2.Low investment, hire returns
Big returns from a small investment, is a fundamental principle of business in any era. As mentioned above, hiring separate outsourcing teams in every country you operate is not a very cost-effective way to proceed. So, what can be the resolution?
Of course, the prudent way forward is to hire an efficient outsourcing firm where you have to invest less to gain more; and, that is where we step in. Our dedicated BPO teams require a low-cost training module but ensure a manifold returns in terms of productivity and financial returns.
E-commerce is an integral part of any business’ web presence. If own a multi-national business then you cannot deny the validity and viability of an e-commerce side to your business, and a dedicated support team to go with it; and if you are an e-commerce business then you know about the importance of robust customer support.
India has made big strides in the e-commerce domain for some time now. At Met Technologies, we train our agents to be deft in resolving most generic e-commerce service challenges as well as business-specific ones.
4.Infrastructure and technology integration
Every business has its own, specific technological needs that require unique solutions. So, not only do you have to find a technologically savvy outsourcing partner, but, one that also possesses the infrastructural means to support the same.
India has converged with the latest and greatest in business technology for quite some time now. Plus, we can also vouch for the infrastructural scope and technological drive in our agents. So, when you hire us to handle your operations you can also worry less about any gaps in technical knowhow.
5.Outsourcing made easy
Finally, when you are outsourcing your business operations elsewhere, you have to make sure that there are outsourcing-friendly policies in place so a healthy, mutually profitable business relationship can be maintained.
India has been open to outsourcing for decades now. Outsourcing to an Indian city such as Kolkata for customer support can offer you several leniencies in this regard. The outsourcing policies in place in India ensure that foreign income remains steady, so you can rest easy when you hand-over your business operations to us.
So, if you are considering us for your operations outsourcing, now you have five applicable reasons to make your decisions final.