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Top 5 Current USPs of the HR Shared Services

Like all other business streams, HR functions are also undergoing major facelifts for closing the gap with the present business requirements. HR shared services are offering responsive, client focused, consistent and cost-effective services to the entire organisation. Top 5 HR shared services trends and Unique Selling Points have been discussed below.

1. Self-service

By now, most companies follow the trend of employee self-service. Still in special cases the self-services for new, current or retirees offer basic data change options for insight in where to search for the availability of relevant policies and personal data. Still now most of the companies have not extended these services to a wider audience base.

2. First and only point of contact

By now, most organisations have some kind of back office functions specifically focusing upon the HR services tasks. Often these back office functions are organised by the site or the country. Multiple companies are realising the potential of expertise and the capacity of HR transactional tasks. Some are trying to put all such tasks under the heading of Global HR shared service. Such an entity can operate as the first and the single point of contact for both the employees and the managers to successfully solve all queries and tasks related with HR.

3. Integrated services

There is a need to advance the quality of actual services offered by the HR division. Most of the medium to large companies have dedicated entities for payrolls regardless of the fact that it is an in-house or out-sourced service division. Some of the basic admin and data functions of HR division are also the part of the service organisation. However, the highly focused HR service organisations leverage the entire potential of the service organisation. It offers the widest scope that is available in the entire gamut of services.

4. Leveraging advanced technology

For the past years HR is leveraging systems and tools to other service sectors. The HRIS landscape is composed of a robust business system. It includes a dedicated HR system and the HR modules. Such modules and systems are attached with best in the market add-ons. Mostly the talent, reward and learning sectors are dealt upon by the HR system and the module.

5. Data analytics

One of the major trends in the HR shared services is the introduction of data and analytics. In simple words data analytics ng but fact based management of people. Regarding the perforis nothimance management and the executive reward programmes, the principles of data analytics are used in the HR system.

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