Be it information technology outsourcing (ITO), business process outsourcing (BPO), or knowledge process outsourcing (KPO), India is proven to be an excellent source for managing core and non-core business functions at a significantly lower cost.
With the ever-rising market for outsourcing in India, ample small, medium, and large corporations have emerged. This has resulted in the hardship in deciding on whom to trust. It is natural for companies that they feel confused about seeking the right outsourcing partner in India.
To make it easier for you, here is a structured approach to select the right partner.
With so many options to choose from, it can become pretty hard to identify the right one to work with. You want to ask yourself two vital questions in that case.
- What do you want to outsource and do in-house?
- What are the goals of outsourcing?
Tips for looking for the right outsourcing partner
For example, choosing the right KPO services in India from a pool of expert providers is quite tricky. Checking credentials would be the best way to see whether the company is best for you. When you track a company’s records, it gives you a clear understanding of the company that will help you decide whether the company is suitable for you.
Ask for references
You ought to ask for your prospective partner’s work portfolios and the list of clients they have worked for. Make sure that you refer to the clients to ask them about their experiences with the company. This is to check the quality and scope of work.
Understand your business goals
This is a vital step to analyze the outsourcing company’s experience in terms of delivering services similar to yours. To evaluate their knowledge, look for:
- The types of clients
- Number of jobs done with similar services
- Knowledge-intensive tasks
Communication is a crucial factor to consider because it can make or break the bond between you and your partner. Put your best effort to understand the communication practices that the outsourcing company follows.
- Can you both speak the same language?
- What is the best approach to communicate?
- Do you and your partner work in the same time zone?
- Who will be the single point of contact to deal with feedbacks, concerns, queries?
Communication is crucial in building a strong relationship with your outsourcing agency. Hence, make sure to emphasize the factor.
In a knowledge transfer project, lots of data get shared with the vendor. While looking for an outsourcing agency, make sure to pick the one who has got these risks covered with appropriate policy kept in place.
These are some of the parameters that will help you find the right company to do the job for you. Hopefully, you have found these suggestions helpful and will keep the same in mind while searching for an outsourcing company.