KPO or knowledge process outsourcing is an old business process that has been active in the country for more than a couple of decades. Yes, things changed and acquired new names over the years, but the core has remained the same. More companies are getting involved with the KPO process. This way, India is emerging as one of the most powerful outsourcing service providers in the world. Keeping up with the world, the KPO companies in Kolkata are also changing. They are becoming part of a bigger universe where they are implementing emerging trends to help businesses everywhere.
The emerging trends and their impact on the market
The changes you are witnessing today are a natural development of the industry, which happens in every other sector. However, if you are unsure about these emerging trends and how they will impact the business world, then it is time to explore them in detail. It will help you gain a better understanding of the topic, which will ensure the better functioning of your organization. The points you need to remember are:
There are offshore delivery centers now
Work is being outsourced to India from different countries and continents for more than a decade. So far, there weren’t many offshore activities on the part of the Indian companies. However, this practice will change fast because the companies are investing in offshore real estate, where they are building delivery centers. This will allow the companies to build a better and closer relationship with the clients, which will boost business and result in better profit-making in the future. Moreover, focusing on specific locations will also help the KPOs to enhance their service and profit.
Acquisitions and mergers are happening
The exponential growth of the KPO sector is already resulting in several acquisitions and mergers. There are other necessary areas where people are focusing. These areas include subjects like new clients, gaining subject knowledge, shouldering the pressure of entering, and handling a highly competitive industry. Hence, companies are coming together to create a powerful network of connections that will help the related companies remain in good condition within the market and keep growing.
The captive centers are bound to get closed gradually
During the previous outsourcing wave, various global companies established their captive centers in India because they were trying to remain close to the source of service. However, today’s market dynamics have changed from then. Hence, these captive centers have become redundant to the companies and the industry. Therefore, it is natural that they will get closed, and the process has already started. Yes, it is slow going now, but with a little more time, these centers will become obsolete.
Promotion from service providers to strategic partners
The Indian KPO companies functioning in the country used to be treated as mere service providers and hence, had not much say or importance in the global scenario. This way, the companies and their employees had to deal with several challenges, and sometimes they weren’t worth all the effort. Today, the situation has changed. The KPO companies are not service providers anymore; they are now strategic partners, which has given them more importance and a better foothold in the global market.
Assistance, and services are well within your reach
If you are interested in keeping up with these emerging trends to understand the market better or simply access the services, then contacting MET Technologies will be a wise move. They have enough experience and expertise on the subject. They can provide the answer to your questions and the assistance you require.