What Sets A KPO Apart From BPOs In India?

What Sets A KPO Apart From BPOs In India?

Knowledge Process Outsourcing, or KPO, can be considered an extension of business process outsourcing that can take low-level decisions. However, it requires a complex and more technologically advanced system to support it. Its function is mainly the outsourcing of important business and information-related activities. This includes outsourcing of core functions that may or may not give cost benefits to the parent company but surely help in value addition. The services involved are capital and insurance market services, legal services, biotechnology, etc. So, if you are looking for good KPO companies in Kolkata, it would be prudent to first identify how a KPO differs from a BPO.

Before we outline the differences between the two, let us first list down the spectrum of services

provided by KPOs:

  • Investment research services
  • Data Analytics
  • Business research services
  • Market research services
  • Legal process, financial process, and media process outsourcing

As mentioned earlier, KPOs can be considered a subset of BPOs, so they are very similar in function, but there are a few very essential differences between the two.

  • Definition: 

BPO: BPO stands for Business Process Sourcing and provides services like customer care, technical support through voice processes, sales, and telemarketing. Furthermore, BPOs work based on a set process and rules and very rarely deviate from this.

KPO: KPO stands for Knowledge Process Outsourcing and provides services based on in-depth knowledge, expertise, and analysis of complex areas like legal services, business and market research. Additionally, a lot of emphases is laid on the personnel’s judgment.

  • Hiring Qualifications:

 

BPO: BPOs employ basic education, general computer use knowledge, and strong communication skills. Additionally, the processes are less complex, driven by volumes, and requires the expertise of the process. This can be achieved with training and experience. Thus, there are no stringent hiring requirements for employees.

KPO: KPOs employ highly skilled and professionally qualified individuals with extensive industry knowledge. This places stringent requirements in the hiring of personnel. The KPO processes are more complex, requiring expertise in knowledge and dealing with expertise, insights, and experience.

  • Level of processes:

BPO: The focus is on the organization’s low-level processes and peripheral activities as a whole. Additionally, employees have a monotonous routine and fixed targets.

KPO: The focus is on high-level processes and analysis of information. KPO employees do not have fixed targets. Instead, they provide insights, forecast, speculate, and may even report directly to the client.

  • Reliance and driving force:

BPO: BPOs revenue earnings are completely volume-driven and rely on cost arbitrage.

KPO: KPOs revenue earnings are insight-driven and rely heavily on knowledge arbitrage.

At MET Technologies, we believe that it is our responsibility to make every essential facet of customer experience better. This is translated into the training of our employees and is a part of core values in all the services we provide. As a result, our BPO and KPO processes are highly structured, and at the helm, we have a concrete management team displaying diligence and technological progression.

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