4 Emerging Trends You Should Know About in India’s KPO Industry

4 Emerging Trends You Should Know About in India’s KPO Industry

India has been encountering steady outsourcing for many years now. It is the go-to destination for setting up IT support centres. The last decade was all about the advent and growth of Knowledge Process Outsourcing (KPO). India has been thriving with remarkable KPO trends that continue to evolve from offering a unique combination to dominating the outsourcing industry.

This leads us to the obvious question – why do businesses outsource to India? The answer lies in how KPO companies in Kolkata employ highly trained professionals such as engineers, lawyers, CPAs, and MBAs to provide knowledge-intensive support services to global organizations. With a massive pool of skilled professionals, India covers over 70% of the KPO industry worldwide. It offers many benefits, including legal processing, advanced research, analytics, and clinical trial management.

Given the brisk pace at which the KPO sector is predicted to grow in India, the following are the key trends that will possibly shape its future.

  1. Setting up Offshore Delivery Centers

    Several Indian KPO companies are targeting places to establish offshore locations and expand their operations.

    Two primary factors drive the trend. First, the clients of these KPO companies are seeking localized services. To meet this demand, the companies make the most of local talent with knowledge of respective local languages. Second, the varying time zone in different geographical locations is enabling round-the-clock services.

  2. Mergers and Acquisitions

    The exponential growth rate of the KPO sector is expected to result in several mergers and acquisitions. This trend is primarily fuelled by the need to acquire new clients, domain knowledge and enter a highly competitive market.
    BPO companies eyeing a plunge into the world of KPO will benefit highly from this strategy as it will add white-collar services to their portfolios. Be it a huge deal or a small one; the results are predicted to be fruitful for the Indian KPO industry.

  3. Gradual Termination of Captive Centers

    Global corporations had set up captive centres in India during the emergence of the outsourcing wave. However, market dynamics today are different. The captive centres struggle due to growing costs and attrition, lack of management support, and low flexibility. The local vendors far better manage security issues. Therefore, phasing out captive centres is a key emerging trend in the KPO sector in India.

  4. Promotion to Strategic Partners from Service Providers

    When you need to brainstorm a fund-raising game plan or lay out the key terms of an M&A deal, the KPO industry is well equipped to do both. Be it an equity research boutique, a private equity fund, or a corporate finance consultancy; a KPO player can serve them all. With this trend, the line between the work considered for outsourcing and the work mandatorily performed in-house has blurred significantly.


Owing to India’s colossal knowledge pool, the country will continue to be the preferred location for KPO players. The KPO industry is dynamic and ever-evolving with high-complexity tasks. The sector will continue to see consolidation and the establishment of offshore delivery centres by big entities. MET Technologies is one of the leading service providers in Information Technology. It has been instrumental in catering tailored telemarketing outsourcing services and expertise in software development, website designing, digital marketing, and app development.

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