An ideal customer service team can add wings to a company’s long-term growth. It helps your business to win and retain clients in the long run. However, there is this dilemma every small business seems to face, whether or not to invest in an in-house team or hand it to…
Since the pandemic has struck the world, there has been a sudden change in the BPO companies in India. These seismic shifts in the businesses have shaken up the industries. Where some trades are doomed, the other has flourished significantly. With that, the market change also became unpredictable, where disruptions…
Knowledge Process Outsourcing, or KPO, can be considered an extension of business process outsourcing that can take low-level decisions. However, it requires a complex and more technologically advanced system to support it. Its function is mainly the outsourcing of important business and information-related activities. This includes outsourcing of core functions…
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Posted By: superadmin 
Category: BPO 
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