You might have heard about the term Business Process Outsourcing or BPO. With the advancement of technology, software, and the internet, this particular business practice has emerged as one of the most successful services in many parts of the world, particularly in India. The growth of BPO in India is huge, and more and more talents are joining this sector due to the immense potential and good career prospects. Today, you will know how the BPO sector works and how it is so popular in India.
What do you mean by BPO?
BPO or Business Process Outsourcing is the organization that another company hires for performing specific services and tasks that the hiring company wants to grow their business in the course of operation.
How This Sector Evolved?
At first, the BPO sector started as the service provider to the manufacturing department to handle various processes like supply chain and the core competencies that will further help make the final product. Following the manufacturing sector, many more industries like non-commercial, commercial, profit, and non-profit businesses, including the government agencies, have started to choose the BPO sector. One of the major countries that found the BPO sector in India fruitful is the United States. Later on, several other countries have started to outsource their services to India.
What Are The Services Offered By The BPO In India?
The BPO sector in India provides a wide range of functions to various sectors, that include-
- Information technology
- Human resources
- Quality assurance
- Payment processing
- Front office functions like customer interaction, sales, and payroll
Apart from these, several other back-office tasks are performed by the BPO sector including payroll processing, digital marketing services, data processing, call centres, social media handling, customer support roles, etc.
Few Non-Core Functions That Are Outsourced Are-
- Customer service
- IT operations
- Data mining
- Data analytics
- Financial services
Have A Look On The Functioning Of The BPO Services In India?
The BPO service in India is a great source of revenue to the country because it has a huge population of young talents who are good in communication and engineering skills. The small industries that begin with low investment cannot afford to have their own back office and front office sectors due to the lack of resources for building the staffs, and hence they opt for the BPO companies. On the other side, the developed businesses can outsource their functions to the BPO to do better work at a low cost.
Before choosing the best BPO Company in India, it is very important to evaluate the current functions of the company, and the management team of the business should strategize the benefits and disadvantages of choosing the in-house team or BPO services. The change in the management can have a huge impact on the staff, existing workflow, and established processes.
Different Types of BPO Companies
There are various types of BPO companies in India, and they are classified into different categories, including-
- Offshore Outsourcing- When an organization contracts another company located in a foreign country for services.
- Onshore Outsourcing- when an organization contracts for services with a company that operates in the same country.
- Nearshore Outsourcing- When the organization contracts another country located in the nearby countries for services.
Various reputed BPO companies in India support and provide services to various companies located in the same nation or globally. Among all, Met Technologies is one of the best and reputed names. This BPO company has been serving both national and global clients for several years. Want to outsource your services to them? Visit their official website now!