Various business blogs discuss the KPO along with the BPO process. You might have heard about the term in ads too. Others might think of it as a fresh concept and compare it with business process outsourcing. You might often face questions that indicate whether KPO is better than BPO or not. Why do the small or middle-sized firms choose the best KPO companies in India? This blog will learn about the major benefits of choosing the KPO service and how it works.
What Do You Mean by KPO or Knowledge Process Outsourcing?
As per Investopedia, KPO is outsourcing. The workers in a different company or working as the subsidiary of the same organization carry out the knowledge or the information related task. Hence, the KPO industries aim to offer the best business solutions for fulfilling the needs of the partner companies with the use of staff skills. Thus, it becomes very important to choose the right staff set, which is crucial for the KPO firms. Various companies in India provide KPO services, but you must choose the one that fits your business needs in your budget.
An article from “Doing Business in the Philippines” says that KPO, not BPO drove the country’s outsourcing sector growth. Though the call centers have the largest share in the IT-BPO field, the country has also invested in the other sections that include design and research. Therefore, the services related to data research and data entry can bring the KPO service to the top of the list among the other firms you see in India.
The nation’s government expects that demand for KPO business will be more in 2020, with an estimated worth of around the US $250 billion. If such a thing happens, the IT-BPO sector has to appoint around 1.3 million staff directly, which will impact 17% of the overall GDP. Moreover, it will be the 2nd largest source of foreign exchange in the country.
How to Choose the Best KPO Service Provider?
As the KPO service is the latest trend in outsourcing currently, the firms that offer this type of service are growing at a rapid rate. However, among all the firms, only a few of them succeed. One of the major reasons behind it is that KPO needs more concrete knowledge and skills to be excel in this market. If you are looking for the best KPO service provider, here are some of the points that you must keep in mind-
- Should have the ability to reason and research
- Should be having excellent English communication skills
- Should have expertise in a specific field that needs the KPO service
- Knowledge on using particular software and programming
There are various types of KPO services available- research and development, clinical research, financial consultancy, data integration, business and market research, data search, project management, fraud analytics, engineering design, legal processes, etc. If you want to hire the most reputable KPO company in India, look nowhere rather than Met Technologies in India.